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Bennett Hay, a leading workplace hospitality services company operating across 40+ client locations in central London, employs over 280 colleagues in diverse roles from front-of-house reception to catering and hospitality. With such a geographically dispersed workforce, effective training and internal communication have always been a challenge.
For years, Bennett Hay relied on traditional e-learning solutions to deliver mandatory compliance training in areas like food safety, allergen awareness, and health & safety. While effective at first, the model became outdated. “The feedback we started to hear was that training felt like a tick-box exercise. It wasn’t engaging, and people weren’t enjoying it,” says Claire Huish, HR & Wellbeing Director at Bennett Hay.
At the same time, their internal communications solution, a closed Facebook group, was losing traction. Engagement dropped, especially among younger employees, and many felt uncomfortable with work updates appearing in their personal feeds. “We realised we were missing around 50% of our workforce. Communication had become one-dimensional, and we knew it was time for a change,” explains Claire.
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Initially seeking a communications platform, Bennett Hay discovered Reelyze and quickly saw it offered much more. Alongside private newsfeeds and interactive groups to keep colleagues connected, Reelyze integrated a modern, conversational learning experience that redefined how employees approached training.
The results have been clear:
“Reelyze has completely changed the conversation around e-learning,” says Claire. “Instead of colleagues seeing it as a chore, they’re proactively doing courses because they enjoy the interactive, accessible format. Even some of our more tech-resistant managers have been championing it to their teams.”
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The dual role of Reelyze as both a training and communication tool has been particularly powerful. Managers can now share updates, celebrate achievements, and connect dispersed teams in private, professional groups. The platform’s flexibility, offering both a mobile app and desktop access, also ensures inclusivity, so every colleague can engage in the way that suits them.
From an HR perspective, the impact has been transformational. “The amount of admin we’ve removed is huge. That’s enabled us to focus on more purposeful, impactful projects for the business rather than chasing training records,” Claire notes.
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Bennett Hay has also valued Reelyze’s responsiveness. When the hospitality team asked for a new “yum” emoji to react to food photos, one of the most popular types of content shared by colleagues, the request was turned around within hours. “That kind of adaptability and partnership makes a real difference,” Claire says.
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As Bennett Hay continues to grow, Reelyze is set to play a key role in scaling both training and communications. “We’re ambitious, we’re growing, and now we’ve got a platform that grows with us. It’s been exceptional for us as a business,” concludes Claire.
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